At PsychedelicRoot, we strive to ensure that all of our customers are fully satisfied with their purchase. If you are not happy with your order or if you’ve received a defective product, we are here to help.

1. Returns

  • Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
  • To be eligible for a return, the product must be unused and in the same condition that you received it. It should also be in the original packaging.
  • Some items, such as perishable goods, health and personal care items, or opened products, cannot be returned.
  • To complete your return, we require a receipt or proof of purchase.

2. Refunds

  • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
  • If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
  • Late or missing refunds: If you haven’t received a refund after the processing period, please check with your bank or credit card company. It may take some time before your refund is officially posted.
  • Please note that shipping costs are non-refundable, and you will be responsible for the cost of return shipping.

3. Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [email address] and send your item to: [return address].

4. Non-returnable Items

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

5. How to Return Your Product

  • To initiate a return, please contact our customer service team at [customer service email]. Provide your order number, and we’ll guide you through the process.
  • Send the product to: [Return Address].

6. Shipping

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund.

7. Contact Us

If you have any questions regarding your return, refund, or exchange, feel free to contact us at:

Email: info@psychedelicroot.com
Phone: (831) 216-8733
Address: 433 Main St, Los Angeles, CA 90013